0

Frequently asked Questions

Shipping

When can I expect to receive my Junique NYC package— are there currently processing or shipping delays?

We are working closely with our external partners and carriers to ensure your Junique NYC can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time
United States: Standard: 3-7 business days, Rush 1-2 business days
Canada: Standard: 8-13 business days, Rush 2-3 business days

Please note, the above estimates include processing and shipping time. After you’ve placed an order, please allow 1-3 business days to receive your shipping confirmation with tracking details.

Where does Junique NYC ship?

Junique NYC currently ships to the United States & Canada. You may experience longer delivery times when shipping to Hawaii, Alaska, and remote areas in Canada.

We are working on bringing Junique NYC everywhere around the world. Tag us @JuniqueNYC to let us know where you live!

Tell me about shipping to the U.S.

We offer two shipping speeds, because sometimes you can wait and sometimes you can't.

  1. Standard (3-7 business days)

  2. Rush (1-2 business days)

PS: Standard shipping is free when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, We only offer Rush Shipping to the 48 contiguous states.

NOTE: Please allow 1-3 business days for order processing, as we are experiencing some delays in our international regions.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

 

How long will it take to ship to Alaska & Hawaii?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via juniquenyc@gmail.com. We can give you the inside info.

 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email juniquenyc@gmail.com.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing juniquenyc@gmail.com.

What skin types are Junique products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, non-irritating, and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 2 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Are you cruelty free?

We do not test on animals at any stage of product development.

Can I sell the products on my own site?

Unfortunately, your purchase of Junique NYC products is only for your personal use. By purchasing Junique products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use. However, you have permission to link our product on a site of yours. For example, if you're a blogger and want to share our brand with your followers, you can link our shop and have the customer be redirected to our store.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your Junique. Please reach out to juniquenyc@gmail.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

 

Help! I can’t find my return slip.

Don’t worry—Junique packages don’t include return slips. Just reach out to juniquenyc@gmail.com and we’ll help you place your return or exchange.

 

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to juniquenyc@gmail.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at juniquenyc@gmail.com and we’ll be sure to get you the Junique you ordered!

 

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at juniquenyc@gmail.com.

 

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover credit cards or debit cards, as well as PayPal. Unfortunately, we cannot accept checks or money orders.

 

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

 

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at juniquenyc@gmail.com. We’re happy to help!

Junique NYC FAQ

How are Junique NYC products different from other beauty brands?

Here at Junique, our goal is for the different flavors and colors of each and every product to speak to you. We believe that the products you use should be exciting. We believe that self care comes first. How can we help others if we aren't in our best state of mind? We believe that every day should be a reason to celebrate. We hope that our products leave that strong message behind. we hope you feel great while using them, the same way we felt amazing hand-making each and every one.

 

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

 

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at juniquenyc@gmail.com. Don’t worry—we check it constantly.

Order Questions

 

How can I update my order?

Please email us at juniquenyc@gmail.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

 

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

 

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Junique promo codes during your travels through the Internet, please choose the one you want to use more.

Order Cancellation

 

How can I cancel an order?

Email us within 60 minutes of placing your order in order to cancel. If it’s been longer than 60 minutes, email juniquenyc@gmail.com and we’ll help find an alternative solution.

CONTACT US

Phone: 917-886-7750

Email:  juniquenyc@gmail.com

OPENING HOURS

Mon - Fri: 10 AM - 6 PM
​​Saturday & Sunday: Closed

HELP

SUBSCRIBE

© 2020 by Junique NYC LLC.